IVR Lead Analyst
Description:
Job Purpose/ Description:
The role of the Senior Application Analyst is to serve as the liaison between the business community and IT to analyze requirements for delivery in the Telephony (IVR/call routing) space.
. Plan, conduct, and may direct the analysis of complex business issues to be solved with process changes and information systems.
. Apply a broad knowledge of various business processes and functions and technical expertise to accurately anticipate organizational impacts.
. Must be able to facilitate business requirements gathering and definition in various formats including joint collaboration sessions with business nd IT, targeted Q&A sessions with multiple Subject Matter Experts, and one-on-one user interviews in order to
provide solutions that meet business and user needs.
. Should possess business domain expertise in eBusiness to support and understand the systems and capabilities of IT.
. Works with the User Experience and Design teams to effectively apply IVR/call routing User Interface standards / protocol to address business, user, and functional requirements.
. Translate high level business requirements into functional specifications and manage changes to specifications.
. Negotiate deliverables by facilitating communication between business unit(s) and IT from initial requirements to final implementation.
. Analyze business partner operations to understand their strengths / weaknesses and determine opportunities to improve / automate processes and functions.
. Participate in the recommendation of buy vs. build vs. re-use decisions.
. Serve as liaison with Quality Management to ensure test and integration plans meet requirement objectives.
. Follow rigorous SDLC and project management life cycle and best practices, comply with internal
Sarbanes Oxley (SOX) and other compliance related processes and adhere to Change Control and Problem Management procedures.
Thanks & Regards,
Vijay B Yasaram | E-mail
Thoughtwave Software and Solutions, Inc. | Web URL
Desk: 630-570-9354; Fax: 630-689-5746
G-Talk: Vijaybhasker321
If you would like to be removed, send a separate email to vijayg@thoughtwavesoft.com
